Privacy policy
1. INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE DATA CONTROLLER
1.1 We are pleased that you are visiting our website and thank you for your interest. In the following section, we inform you about the handling of your personal data when you use our website. Personal data is any data that makes it possible to identify you personally.
1.2 The data controller of this website according to the General Data Protection Regulation (GDPR) is Ciara-Cork, The controller of personal data is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data.
1.3 This website uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or requests to the controller). You can recognize an encrypted connection by the string “https://” and the lock symbol in your browser bar.
2. DATA COLLECTION WHEN YOU VISIT OUR WEBSITE
For purely informational use of our website, i.e. when you do not register or otherwise transmit information to us, we only collect the data that your browser sends to our server (so-called “server log files”). When you visit our website, we collect the following data, which is technically necessary to show you the website:
- Our visited website
- Date and time of access
- Amount of data sent in bytes
- Source/reference from which you came to the page
- Browser used
- Operating system used
- IP address used (possibly in anonymized form) Processing is carried out in accordance with Art. 6(1)(f) AVG on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used for other purposes. However, we reserve the right to check the server log files afterwards if there are concrete signs of illegal use.
3. COOKIES
To make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted again after the end of the browser session, i.e. when you close your browser (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (permanent cookies). When cookies are set, they collect and process certain user information such as browser and location data and IP address values to an individual extent. Persistent cookies are automatically deleted after a predetermined duration, which may vary for each cookie. Cookies serve in part to simplify the ordering process by saving settings (e.g. to remember the contents of a virtual shopping cart for a later visit to the website). Insofar as cookies implemented by us also process personal data, the processing takes place according to Art. 6 (1) lit. b AVG either for the fulfillment of the contract or according to Art. 6 (1) lit. f AVG to ensure our legitimate interest in the best possible functionality of the website and a customer-friendly and efficient design of the site visit. We may cooperate with advertising partners who help us to make our internet offers more interesting for you. In this case, cookies from partner companies are also stored on your hard disk when you visit our website for this purpose (third-party cookies). If we cooperate with the aforementioned advertising partners, you will be informed individually and separately about the use of such cookies and the scope of the information collected within the following sections. Please note that you can set your browser to inform you about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies in certain cases or generally. Each browser is different in the way it manages cookie settings. This is described in each browser's help menu, which explains how to change your cookie settings. You can find these for the respective browsers on the following links: Internet Explorer: https://support.microsoft.com/nl-nl/help/17442/windows-internet-explorer-delete-manage-cookies Firefox: https://support.mozilla.org/nl/kb/cookies-informatie-websites-computer-opgeslagen Chrome: https://support.google.com/chrome/answer/95647?hl=nl&hlrm=en Safari: https://support.apple.com/nl-nl/guide/safari/sfri11471/mac Opera: https://help.opera.com/en/latest/web-preferences/#cookies Bemærk venligst, at hvis du ikke accepterer cookies, kan funktionaliteten af vores hjemmeside være begrænset.
4. CONTACTING US
If you contact us (e.g. via contact form or e-mail), personal data is collected. Which data is collected in the case of a contact form, you can see from the respective contact form. This data is stored and used exclusively for the purpose of answering your request or contact and the corresponding technical administration. The legal basis for processing the data is our legitimate interest in responding to your request pursuant to Art. 6 para. 1 lit. f AVG. If your contact is for the purpose of concluding a contract, a further legal basis for processing is Art. 6(1)(b) AVG. Your data will be deleted after processing your request. This is the case if it can be inferred from the circumstances that the matter in question has been finally resolved and insofar as there are no legal retention obligations.
5. DATA PROCESSING WHEN OPENING A CUSTOMER ACCOUNT AND FOR CONTRACT FULFILLMENT
Pursuant to Art. 6 para. 1 lit. b AVG, personal data is further collected and processed if you provide it to us for the fulfillment of a contract or when opening a customer account. You can see which data is collected on the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to the above-mentioned responsible party. We store and use the data you provide us with for the fulfillment of the contract. After termination of the contract or deletion of your customer account, your data will be blocked subject to fiscal and commercial retention periods and deleted after expiry of these periods, unless you have expressly consented to further use of your data or we reserve the right to further use data that is permitted by law and which we inform you about in this statement.
6. USE OF YOUR DATA FOR DIRECT ADVERTISING
6.1 Subscribing to our email newsletter
If you subscribe to our email newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your email address. Other information is voluntary and is used to address you personally. We use the so-called double opt-in process to send the newsletter. This means that we will only send you an email newsletter after you have explicitly confirmed to us that you agree to receive newsletters. We will then send you a confirmation email asking you to click on a corresponding link to confirm that you wish to receive future newsletters. By activating the confirmation link, you give us your consent to the use of your personal data according to Art. 6(1) lit. a AVG. When you sign up for the newsletter, we store your IP address entered by your internet service provider (ISP) as well as the date and time of registration in order to track any misuse of your e-mail address at a later date. The data we collect when you subscribe to the newsletter is used exclusively for promotional communication via the newsletter. You can unsubscribe from the newsletter at any time via the relevant link in the newsletter or by sending a message to the responsible person mentioned above. After unsubscribing, your email address will be immediately removed from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to further use of data that is permitted by law and which we inform you about in this statement.
6.2 Sending email newsletters to existing customers If you have provided us with your email address when purchasing goods or services, we reserve the right to regularly send you offers for similar goods or services that you have already purchased from our range via email. We do not need to obtain your separate consent for this. The data processing is based on our legitimate interest in personalized direct advertising pursuant to Art. 6 para. 1 lit. f AVG. If you have initially objected to the use of your e-mail address for this purpose, we will not send any e-mails. You have the right to object to the use of your e-mail address for the aforementioned advertising purposes at any time with future effect by sending a message to the responsible party named at the beginning. For this, only transfer fees will be charged according to the basic rates. Upon receipt of your objection, the use of your e-mail address for advertising purposes will be stopped immediately.
7. DATA PROCESSING FOR ORDER PROCESSING
7.1 The personal data collected by us will be passed on to the transport company responsible for the delivery within the framework of contract processing to the extent necessary for the delivery of the goods. We transfer your payment data to the relevant credit institution within the framework of payment processing, insofar as this is necessary for payment processing. If payment service providers are used, we will expressly inform you of this. The legal basis for the transfer of data in this case is Art. 6 para. 1 lit. b AVG.
8. CONTACT FOR ASSESSMENT REMINDER
Self-assessment reminder (no transfer via a customer assessment system)
We will use your email address for a one-time reminder to submit an assessment of your order to the rating system we use if you have given us your explicit consent to this during or after your order pursuant to Art. 6 para. 1 lit. a AVG. You can withdraw your consent at any time by sending a message to the controller.
9. USE OF SOCIAL MEDIA: SOCIAL PLUGINS
9.1 Facebook plugins with Shariff solution
Our website uses so-called social plugins (“plugins”) from the social network Facebook, which is operated by Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). To protect your data when you visit our website, these buttons are not unrestricted as plugins, but only integrated into the page by means of an HTML link. This kind of integration ensures that when you open a page on our website that contains such buttons, a connection to Facebook's servers has not yet been established. When you click on the button, a new browser window opens and the Facebook page is called up where you can interact with the plugins there (possibly after entering your login data).
The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights and settings options to protect your privacy can be found in Facebook's data protection information: https://www.facebook.com/policy.php.
9.2 Google+ plugins as a Shariff solution
Our website uses so-called social plugins (“plugins”) from the Google+ social network operated by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). To protect your data when you visit our website, these buttons are not unrestricted as plugins, but only integrated into the page by means of an HTML link. This kind of integration ensures that when you open a page on our website that contains such buttons, a connection to the Google+ servers has not yet been established. When you click on the button, a new browser window opens and the Google+ page opens where you can interact with the plugins found there (possibly after entering your login data).
Google LLC, based in the United States, is certified to the EU-US Privacy Shield, which ensures compliance with the level of data protection applicable in the EU.
The purpose and scope of the data collection and the further processing and use of data by Google as well as your rights and settings options to protect your privacy can be found in Google's data protection information: https://www.google.com/intl/nl/policies/privacy/
9.3 Instagram plugin as Shariff solution
Our website uses so-called social plugins (“plugins”) from the online service Instagram, operated by Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA (“Instagram”). To protect your data when you visit our website, these buttons are not unrestricted as plugins, but only integrated into the page by means of an HTML link. This kind of integration ensures that when you open a page on our website that contains such buttons, a connection to Instagram's servers has not yet been established. When you click on the button, a new browser window opens and the Instagram page is called up where you can interact with the plugins found there (possibly after entering your login data).
Instagram LLC. is based in the USA and is certified for the EU-US Privacy Shield, which ensures compliance with the level of data protection applicable in the EU.
The purpose and scope of the data collection and the further processing and use of the data by Instagram as well as your rights and settings options to protect your privacy can be found in Instagram's data protection information: https://help.instagram.com/155833707900388/
10. ONLINE MARKETING
10.1 DoubleClick by Google
This website uses the online marketing tool DoubleClick by Google from the operator Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“DoubleClick”). DoubleClick uses cookies to display ads that are relevant to users, improve campaign performance reports or prevent a user from seeing the same ads multiple times. Via a cookie ID, Google recognizes which ads are displayed in which browser and can thus prevent them from being displayed repeatedly. The processing is based on our legitimate interest in the optimal marketing of our website pursuant to Art. 6 para. 1 lit. f AVG.
In addition, DoubleClick may use cookie IDs to record so-called conversions related to ad requests.This is the case, for example, when a user sees a DoubleClick ad and later visits the advertiser's website with the same browser and purchases something there. According to Google, DoubleClick cookies do not contain any personal information.
Due to the marketing tools used, your browser automatically establishes a direct connection to the Google server. We have no influence on the scope and further use of the data that Google collects using this tool and therefore inform you according to our knowledge: Through the integration of DoubleClick, Google receives information that you have accessed the corresponding part of our website or clicked on an ad from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or are not logged in, there is a possibility that the provider may track and store your IP address.
You can participate in this tracking process by disabling conversion tracking cookies by setting your browser to block cookies from www.googleadservices.comworden-domænet, https://www.google.de/settings/ads, where this setting is removed when you delete your cookies. Alternatively, you can find out more about setting cookies and adjusting your settings for this from the Digital Advertising Alliance at www.aboutads.info. Finally, you can set your browser to inform you about the setting of cookies and decide individually on their acceptance or exclude the acceptance of cookies in certain cases or generally. If cookies are not accepted, the functionality of our website may be limited.
Google LLC, based in the USA, is certified for the EU-US Privacy Shield, which ensures compliance with the level of data protection applicable in the EU.
More information and the privacy statement regarding advertising and Google can be found here: https://www.google.com/policies/technologies/ads/
10.2 Use of Google AdWords Conversion-Tracking
This website uses the online advertising program “Google AdWords” and, as part of Google AdWords, conversion tracking from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use the offer from Google Adwords to highlight our attractive offers using advertising tools (so-called Google Adwords) on external websites. Based on the data from the advertising campaigns, we can determine how successful the individual advertising measures are. In this way, we want to show you advertisements that are interesting for you, make our website more interesting for you and achieve a fair calculation of the advertising costs.
The conversion tracking cookie is set when a user clicks on an AdWords ad from Google. Cookies are small text files that are stored on your computer system. These cookies usually lose their validity after 30 days and are not intended for personal identification. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked via the websites of AdWords customers. The information collected using the conversion cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. Customers will find out the total number of users who clicked on their ad and were redirected to a page provided with a conversion tracking tag. However, they will not receive any information that identifies users personally. If you do not wish to participate in tracking, you can block this use by disabling the Google Conversion Tracking cookie via your internet browser under user settings. You will then not be included in conversion tracking statistics. We use Google Adwords on the basis of our legitimate interest in targeted advertising pursuant to Art. 6 para. 1 lit. f AVG.
Google LLC, based in the USA, is certified for the EU-US Privacy Shield, which ensures compliance with the level of data protection applicable in the EU.
More information about Google's privacy practices can be found here: https://www.google.nl/policies/privacy/
You can permanently disable advertising preference cookies by preventing them by setting your browser software accordingly or downloading and installing the browser plugin available under the following link: https://www.google.com/settings/ads/plugin?hl=nl
Please note that certain features of this website may not be usable or may be limited if you have disabled the use of cookies.
11. WEB ANALYTICS SERVICES
Google (Universal) Analytics
- Google Universal Analytics
This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses so-called “cookies”, text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website (including your shortened IP address) is usually transmitted to a Google server in the USA and stored there.
This website exclusively uses Google Analytics with the extension “_anonymizeIp()”, which ensures anonymization of the IP address by truncation and excludes direct personal reference. Through the extension, your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. In these exceptional cases, this processing takes place pursuant to Art. 6 para. 1 lit. f AVG on the basis of our legitimate interest in the statistical analysis of user behavior for optimization and marketing purposes.
On our behalf, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website and internet usage. The IP address sent by your browser within the scope of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by configuring your browser software accordingly; however, we point out that in this case you may not be able to use all the functions of this website in full. You can also prevent the data generated by the cookie about your use of the website (including your IP address) from being transmitted to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=nl
As an alternative to the browser plugin or in browsers on mobile devices, you can click on the following link to set an opt-out cookie that will prevent Google Analytics from registering on this website in the future (this opt-out cookie only works in this browser and only for this domain, if you delete your cookies in this browser, please click on this link again): Disabling Google Analytics
Google LLC, based in the USA, is certified for the EU-US Privacy Shield, which ensures compliance with the level of data protection applicable in the EU.
This website also uses Google Analytics to analyze visitor flows across devices via a user ID. On the first visit to a page, the user is assigned a unique, permanent and anonymized ID that is set across devices. This makes it possible to assign interaction data from different devices and from different sessions to a single user. The user ID does not contain any personal data nor does it send any such data to Google.
The collection and storage of data via the user ID can be stopped at any time with future effect. To do this, you must deactivate Google Analytics on all systems you use, for example in another browser or on your mobile end device.
The deactivation can be carried out using a browser plugin from Google (https://tools.google.com/dlpage/gaoptout?hl=nl). As an alternative to the browser plugin or in browsers on mobile devices, you can click on the following link to set an opt-out cookie that will prevent the detection of Google Analytics on this website in the future (this opt-out cookie only works in this browser and only for this domain, if you delete your cookies in this browser, please click on this link again): Disable Google Analytics
You can find more information about Universal Analytics here: https://support.google.com/analytics/answer/2838718?hl=nl&ref_topic=6010376
12. RETARGETING/ REMARKETING/ RECOMMENDATION ADVERTISING
Facebook Custom Audience via the Pixel process
This website uses the “Facebook Pixel” from Facebook Inc, 1 Hacker Way, Menlo Park, CA 94025, USA (“Facebook”). If expressly permitted, this makes it possible to track the behavior of users after they have viewed or clicked on a Facebook ad. This process serves to evaluate the effectiveness of Facebook ads for statistical and market research purposes and can help optimize future advertising measures. The data collected is anonymous to us, so it does not provide any insight into the identity of users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with Facebook's data usage policy (https://www.facebook.com/about/privacy/). You can allow Facebook and its partners to display ads on and outside of Facebook. For these purposes, a cookie may also be stored on your computer. This processing only takes place with your explicit consent pursuant to Art. 6 para. 1 lit. a AVG.
Consent to the use of Facebook Pixel can only be given by users over the age of 13. If you are younger, please ask your guardian for consent.
Facebook Inc, based in the USA, is certified to the EU-US Privacy Shield, which ensures compliance with the level of data protection applicable in the EU.
To disable the use of cookies on your computer, you can set your internet browser so that cookies cannot be stored on your computer in the future and/or already stored cookies can be deleted. However, disabling all cookies may result in some functions on our websites no longer being able to be performed. You can also deactivate the use of cookies from third parties, such as Facebook, on the following Digital Advertising Alliance website: https://www.aboutads.info/choices/
Google AdWords Remarketing Our website uses Google AdWords Remarketing features to advertise this website in Google search results and on third-party websites. The provider is Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). For this purpose, Google places a cookie in the browser of your end device, which automatically enables interest-based advertising using a pseudonymous cookie ID and based on the pages you visit. The processing takes place on the basis of our legitimate interest in the optimal marketing of our website pursuant to Art. 6(1)(f) AVG.
Further processing only takes place if you have agreed with Google that your internet and app browsing history will be linked by Google to your Google Account and information from your Google Account is used to personalize ads you see online. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target lists for cross-device marketing. For this purpose, your personal data from Google is temporarily linked with Google Analytics data to form target groups.
You can permanently disable the setting of cookies for advertising preferences by setting your browser software accordingly or by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/onweb/
Alternatively, you can inform yourself about the setting of cookies and adjust your settings for this at the Digital Advertising Alliance at the internet address www.aboutads.info. Finally, you can set your browser to inform you about the setting of cookies and decide individually on their acceptance or exclude the acceptance of cookies in certain cases or generally. If cookies are not accepted, the functionality of our website may be limited.
Google LLC, based in the USA, is certified for the EU-US Privacy Shield, which ensures compliance with the level of data protection applicable in the EU.
More information and the data protection declaration regarding advertising and Google can be found here: https://www.google.com/policies/technologies/ads/
13. RIGHTS OF THE DATA SUBJECT
13.1 Applicable data protection legislation provides you with extensive rights (information and intervention rights) vis-à-vis the controller in relation to the processing of your personal data, which we inform you about below:
- Right to information according to Art. 15 AVG: In particular, you have the right to obtain information about your personal data processed by us, the purposes of the processing, the categories of personal data processed, the recipients or categories of recipients to whom your data has been or will be disclosed, the planned storage period or the criteria for determining the storage period, the existence of a right of rectification, erasure, restriction of processing, complaint to the supervisory authority, the origin of your data if not collected by you, the existence of automated decision-making, including profiling and, where applicable, essential information about the logic involved and about the relevant criteria for determining the retention period. objection to processing, complaint to a supervisory authority, the origin of your data if it was not collected by us from you, the existence of automated decision-making, including profiling and, if applicable, essential information about the logic involved and the scope and intended effects of such processing, as well as your right to information about what safeguards exist under Art. 46 AVG when transferring your data to third countries;
- Right to rectification according to Art. 16 AVG: You have the right to immediate correction of incorrect data about you and/or completion of your incomplete data stored with us;
- Right to erasure pursuant to Art. 17 AVG: You have the right to demand the erasure of your personal data under the conditions of Art. 17 Par. 1 AVG. However, this right does not exist in particular if the processing is necessary to exercise the right to freedom of expression and information, to comply with a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims;
- Right to restriction of processing according to Art. 18 AVG: You have the right to demand the restriction of the processing of your personal data as long as the accuracy of your data that you contest is verified, if you refuse an erasure of your data due to inappropriate data processing and instead demand the restriction of the processing of your data, if you need your data for the establishment, exercise or defense of legal claims after we no longer need this data or if you have objected to the processing based on your specific situation as long as it is not yet certain whether our legitimate grounds prevail;
- Right to information under Art. 19 AVG: If you have invoked the right to rectification, erasure or restriction of processing against the controller, he/she is obliged to inform all recipients to whom personal data concerning you have been disclosed of this rectification or erasure of data or restriction of processing, unless this proves impossible or involves a disproportionate effort. You have the right to be informed about these recipients.
- Right to data portability pursuant to Art. 20 AVG: You have the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request its transfer to another controller, insofar as this is technically feasible;
- Right to withdraw consent pursuant to Art. 7(3) AVG: You have the right to withdraw consent to data processing given with effect for the future at any time. In the event of revocation, we will delete the relevant data immediately, insofar as further processing cannot be based on a legal basis for consent-free processing. Withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the time of withdrawal; - Right to complain under Art. 77 AVG: If you believe that the processing of your personal data infringes the AVG, you have the right - without prejudice to other administrative or judicial remedies - to lodge a complaint with a supervisory authority, in particular in the Member State where you live, work or where the alleged infringement takes place.
13.2 RIGHT TO OBJECT
IF WE PROCESS YOUR PERSONAL DATA AS PART OF A BALANCING OF INTERESTS BASED ON OUR LEGITIMATE INTEREST, YOU HAVE THE RIGHT TO OBJECT TO SUCH PROCESSING AT ANY TIME WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL TERMINATE THE PROCESSING OF THE DATA CONCERNED. FURTHER PROCESSING IS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES TO ESTABLISH, EXERCISE OR DEFEND LEGAL CLAIMS.
IF YOUR PERSONAL DATA IS PROCESSED BY US FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR SUCH MARKETING. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.
IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL TERMINATE THE PROCESSING OF THE DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.
14. DURATION OF STORAGE OF PERSONAL DATA
The duration of storage of personal data is determined by the respective statutory retention period (e.g. commercial and tax retention periods). After expiry of the period, the relevant data is routinely deleted insofar as it is no longer required for contract fulfillment or contract negotiations and/or there is no legitimate interest on our part for further storage.
If you have any questions or feedback about our privacy policy, please do not hesitate to contact us
info@ciara-cork.com